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1 December 2020

Bild helpline supports families and carers during Covid-19

Everyone knows it helps to talk to someone who understands our situation, and family and friends will always be our first choice. However, sometimes it helps to talk to someone who is hearing it for the first time, and who has experience and expertise with similar situations.

Bild continues to offer a Positive Behaviour Support (PBS) helpline to support families and carers of people with learning disabilities, mental health issues or autistic people with the challenges of living with Covid-19 restrictions.

Supporters, carers and family members might want to discuss how they are doing, to gain reassurance that they are doing the right thing, or they might want to talk through some ideas and get some practical suggestions. Here’s what one user said about the helpline:

“Having someone on the other end of the phone has so helped me.  I feel so isolated and lonely dealing with everything on my own… It’s been so helpful to have someone to help you get focused and give you reminders about what to do. A lot of people need this…you’ve both helped me focus on what to do and given me some counselling. This is especially helpful in a covid world where we can’t meet face to face”

The overall aim of PBS is to improve the quality of a person’s life and that of the people around them. PBS is especially appropriate when someone is distressed or if their behaviour is concerning or challenging.

Bild’s qualified and experienced PBS consultants can provide targeted support and strategies to help get through this next phase, based on PBS approaches. They will be providing phone support and people can book an initial half hour call through Eventbrite. To book a free call visit the Eventbrite page.

The helpline has been funded by Health Education England.