The Quality Network works alongside real people to help them achieve real
change.
One
local authority looked at what life was like for people living in their own
homes. The review team found that support from staff did not always match
what tenants needed. Their action plan included looking at everyone’s
support plan and involving tenants in choosing new staff. The plan also said
that everyone should have clear information about direct payments.
Sharing
an experience is a really powerful way for review team members to find out
what someone’s life is like. John visited Sarah at her day centre. It was
warm but he and Sarah were not able to have a drink until jugs of water were
put on the tables at lunchtime. John felt it was really important for the
action plan to make things more flexible at the centre.
Team members with a learning disability were supported to make video diaries to show outcomes for people with complex needs. In another review, collages and objects of reference were used to show what was happening in people’s lives. Being involved in a review can lead to new skills, confidence and opportunities. Some review team members are now working as consultants to local services.
After
a review, one team carried on as a quality group with each member being a
‘mentor’ for the home of the person they visited. They worked with staff and
residents to check how the action plan was going and made sure it was talked
about at house meetings.
Video clips from our DVD 'All about the Quality Network. Involving People Properly'
Click here to watch
(File type: Windows Media, Duration: 1 min 24 secs, Size: 4.42MB)
Click here to watch
(File type: Windows Media, Duration: 1 min 44 secs, Size: 5.45MB)
Click here to watch
(File type: Windows Media, Duration: 1 min 51 secs, Size: 5.80MB)
Better outcomes for people with a learning disability
