When
you join The Quality Network, we will work with you to plan a review. You
can choose from a flexible range of options.
We will identify a ‘Quality Coach’ from amongst BILD’s bank of experienced
consultants to work with you.
We identify with you somebody from your organisation to be a local ‘Quality
Leader’, (read more about the Quality Leader) usually a senior person who
will be responsible for co-ordinating things locally. At this point, work
begins to identify ‘focus people’ - people with a learning disability in
receipt of the service, who will be invited to take part in the review.
A review team will be chosen from local stakeholders, including people
with learning disabilities, their families and supporters. This team is
invited to attend a preparatory training workshop (workshop 1) where they
will be introduced to the ten outcomes, and the review handbook – ‘My Life’.
The Quality Coach will take the team through how the review is to be
conducted.
Then, over a period of several weeks, each team member visits a ‘focus
person’, somebody with a learning disability and spends time with that
person, looking for evidence of the ten outcomes happening in that person’s
life
Each review team member feedbacks what they have found out about the person’s life in relation to the ten outcomes. The Quality Coach helps to draw out the themes around what is going well for people and what might need to change. The Quality Leader puts together a brief report of the initial findings for the team.
Action Planning – The team works on the things that need to change, making suggestions for clear, achievable and measurable actions. The Quality Leader creates a public statement to use locally, and to appear on The Quality Network Website.
6 Months later, the team returns to look at the progress of the action plan, make changes as appropriate, and plan the next steps in quality improvement with The Quality Network.
Better outcomes for people with a learning disability
