|
Our
Services
Adult Services in Surrey currently provides Community based Residential
Services for 126 people who have a Learning Disability. We have seven
residential homes within the Surrey County boundary, which consist of
a mixture of individual, six to eight bedded houses or larger buildings
with individual units. All of the people who use are services are adult,
19+ and have a range of Learning Disabilities, Some in addition also have
a mixture of physical and or sensory needs and who have challenging behaviour.
The
Service Review 1999
The review was conducted from October, 1998 to February, 1999 and included
five of the seven homes in Banstead, Camberley, Cobham, Guildford and
Ottershaw. Members of the review team spent time visiting ten people (two
per home),
The review team members included
• Nicholas Grealy, Adult Services Manager
• Chris Mahoney, Service manager
• Jane Gatfield, Service User
• Paul Woodham, Service User
• Lesley Williams, RSW, supporter to service user
• Andrew Pattison, RSW, supporter to service user
• Sheila Coulson, Assistant Team Manager
• Denise Parker-Dodson, Assistant Team Manager
• Cassie Anderson, Parent/Carer
• Peggy Hirst, Parent/Carer
• Davis Sanassy, RSW
Findings
- What was going well
• Most
people make lots of choices
• Most people feel respected
• People do more useful and interesting things at home.
• People are encouraged to have friends and relationships.
• Lots of people want jobs.
• Some people feel they can move on.
• People choose holidays.
• Families feel listened to, moans and groans acted on
• People feel safe in their homes,
• People are encouraged to complain.
• People get regular health cheeks
• People get help with healthy diets.
Things
we need to work on:
• Less
choice at day centres.
• Less staff at the weekends.
• Some people have been badly treated in the past.
• Home days are increasing people's dissatisfaction with day centres
• People’s lost relationships.
• People don't have many friends.
• Some people don't know their community,
• Most people don't have jobs.
• People may need more help getting over past abuse.
• Doctors’ attitudes - GP and Hospital
Summary
The service
review has enabled us to look positively and constructively at what we
do well, but more importantly has identified areas for improvement and
will assist us in monitoring and reviewing, on a regular basis. All of
which will aid us as we face both current and future challenges as an
Authority and service. The Quality Network experience has not only benefited
the participants but is helping to inform the wider service of Adult Services
in Surrey, We intend to remain with the Network and to review the service
in March 2000,
Further
Information
For further information please contact either
Nicholas Grealy, Adult Service Manager on 01483 494900, or
Chris Mahoney, Service Manager on 01932 872740 (24 hour ansaphone and
fax)
|
| Service
Review 2002
Adult and
Community Services in Surrey currently provides Community based residential
services for 165 people who have a Learning Disability in long term care
and 145 people in short term care (Respite). We have seven residential
homes within the Surrey County boundary, two of which are owned by the
Kingston YMCA, for which we supply the support. These homes consist of
a mixture of individual, six to eight bedded houses or larger buildings
with individual units and we supply outreach support to 17 people who
live in a range of independent and semi-independent homes. All of the
people who use our services are adults of 18+ and have a range of Learning
Disabilities, in addition some also have a mixture of physical needs,
sensory needs or challenging behaviour.
The
Service Review
The review,
our third, was conducted from January 2002 to April 2002 and included
five of the seven homes in Banstead, Camberley, Cobham, Guildford and
Ottershaw. Members of the review team spent time visiting a total of twelve
people.
The review
team members included
Nicholas
Grealy, Adult Services Manager; Chris Mahoney, Service Manager; Carole
Gardner, Team Manager, Langdown; Mandy Saunders, Service User; Penny Dobson,
Assistant Team Manager, Langdown; Edith Betchley, Service User; Simon
Hales, RSWB, Arundel; Dot Botting, RSWB, Arundel; Mr & Mrs Morris,
Parents of Service User; Jane Gatfield, Service User; Kay Lunn, RSWC,
Badgers Wood; Claire Chapman, RSWB, Coveham; Andrew Paddick, RSWB, Coveham;
Len Baker, Parent of Service User; Jill Gafford, Service User; Daphne
Mann, RSWB, Mallow Crescent; Jim Ward, RSWB, Mallow Crescent; Tracey Harvey,
RSWB, Mallow Crescent.
Findings
- What was going well?
-
People are encouraged to have friends and relationships and are encouraged
to see their families regularly.
- People
are beginning to choose who they want to live with and spend time with.
- Some
people are becoming a real part of their local community.
- Some
people are pursuing individual interests.
- Staff
respect people’s individuality and own space.
- People
are able to make lots of everyday choices within their homes/service.
- People
are able to do more useful and interesting things of their choice.
- Some
people feel they can move on.
- One
person no longer attends Day Services - now in paid employment.
- People
are able to choose holidays.
- People
get regular health checks and help with healthy diets (visual menus).
Things
we need to work on:
- Some
people need more individual support to have friendships or relationships
with other people.
- Need
to encourage more interaction between the various residential houses.
- Some
people need more support to access and become part of their local community
and wider community.
- Need
to cut down length of time spent on transport and to value people’s
time.
- Need
to develop more possibilities for older residents.
- Need
to think about presentation of choices to encourage those who are not
making any.
- Need
to encourage supportive family involvement & communication.
Summary
The service
review, our third, has enabled us to look positively and constructively
at what we do well, but more importantly has identified areas for improvement
and will assist us in monitoring and reviewing, on a regular basis. All
of which will aid us as we face both current and future challenges as
an Authority and Service in line with the National Care Standards Commission
and the Government White Paper – ‘Valuing People’. The
Quality Network experience has not only benefited the participants but
is helping to inform the wider service of Adult and Community Services
in Surrey. We intend to remain with the Network and to review the Service
Action Plan in the autumn of 2002.
For further information please contact:
Chris Mahoney,
Team Manager of Badgers Wood on 01932 872593.
|