Public Statement

Better Outcomes for People with a Learning Disability

Quality Network Public Statements


Organisation	Prospect
Type	Housing Association
Services included	Residential Services
Contact name	David Kibble
Tel.	01737 765800
Email	prospect@prospect.sagehost.co.uk
Public Statement	1999	2002	2003

Service Review 1999 Our service provides accommodation with care and support for people with a learning disability and / or mental ill health. Our service enables individuals who have a disability to realise their potential and to exercise choice over their own lives. The service review visited 10 people in their own homes from 14th October 1999 – 2nd November 1999. The review team included service users, carers, Prospect employees and Board members. What was going well · Everyone received a good standard of health care. · Most people had the opportunity to use local services. · Some people went on frequent social outings either individually or with friends. · Some people were able to make choices about holidays, clothing, menus, home furnishings and decorations. · Those that have families and friends were always welcomed without any restrictions to visiting times. Those with a greater disability had a more restricted circle of friends or family. · Staff always respected people’s privacy of bedrooms. What we need to improve · Many people experience difficulty using the community due to transport, lack of staff available, those with more complex problems had less opportunity. · Many people used segregated activities. · Some people relied on a minibus. · Some people experience staff talking about them to other people. · Some people were asked to make choices but not engage in ordinary conversation. · Some people were not treated as adults and not treated respectfully by those that supported them. · Some people did boring repetitive activities. Nobody had paid ‘real’ jobs. · There was evidence that available resources for helping people communicate were not used. · People with greater disability had less friends and advocates. Action Plan Three priorities emerged from our action plan People with communication difficulties to have to opportunity of an advocate. All people will have the opportunity for individual and group activities. All people will experience respect and dignity from others at all times. Summary The quality review enabled people from different backgrounds to visit homes with different perspectives. All of those who were involved in the review demonstrated both honesty and commitment to build on current standards involving service users in the continued development of the service. For further information please contact : David Kibble, Care and Housing Manager at Prospect Housing Association Ltd 19 Trowers Way Holmethorpe Estate Redhill Surrey RH1 2LH Tel: 01737 765800 Fax: 01737 760234 E.Mail:prospect@prospect.sagehost.co.uk

Service Review 2002 Our developing organisation provides accommodation with care and support for people who have a learning disability, mental ill health, acquired brain injury and a service in the London Borough of Sutton which enables carers living at home to have a break. The service review visited 10 people in their own homes from 25th March 2002 to 27th May 2002. Review team included service users, carers, Prospect employees and a Board member. What was going well All service users received a good standard of health care. All service users received a good standard of personal care. Excellent opportunities for community presence. All service users are supported in a safe environment. All service users demonstrated contentment living in their home. Privacy in bedrooms was always respected. What we need to improve Some people were not given support to worship. Most residential homes were isolated from each other. There was a limited choice of indoor activities More emphasis on developing skills to promote independence. Information is not cascaded to all people. People with communication difficulties are isolated. Televisions in residential homes were in constant use. Action Plan Summary The commitment from those involved in the review was very evident which helped motivate the group and ensured the desired outcomes were achieved. The confidence and involvement of service users was more evident than previous reviews. It is important that outcomes will be reviewed in six months. David Kibble Care and Housing Manager Prospect Housing Association 19 Trowers Way Holmethorpe Estate Redhill Surrey RH1 2LH Tel: 01737 765800 Fax: 01737 760234 Email: prospect@prospect.sagehost.co.uk


Review 2003
	Prospect
	Housing Association (including The Sutton Carers' Domiciliary Service
	Sue McNamara
	020 8661 0132
	sutton@prospectha.org.uk
Public Statement 2003 Service Review 2003 Our organisation provides accommodation with care and support for people who have a learning disability, mental ill-health, acquired brain injury and a domiciliary service in the London Borough of Sutton, that enables carers, caring for others at home, to have a break. The Sutton Carers’ Support Service provides a short-term break service for people who spend a substantial amount of time caring for others who are frail, older people, and adults and children who have a disability. The service review visited six families within their homes from 12th May 2003 to 23rd June 2003. What was going well • Service users receive a reliable service, provided by staff they can trust. • Staff are sensitive and listen to service users. They acknowledge and respect the wishes of the carers and those being cared for. • Staff are well matched to the families they support. The staff value the families and the families value the staff. • The service allows carers to have a much needed break from their caring role. The carers are able to choose how they utilise this time. • The person being cared for receives quality time on an individual basis, provided by the member of staff. What we need to improve • To recruit more staff, who can be flexible and available to work when required. • To develop publicity and communication about the service. • To review the job descriptions and specifications for the volunteers within the service, to create more scope and flexibility. • To explore the availability of a privately paid for service. • To review the waiting list regularly in liaison with care managers. • Staff to be aware that care managers can be contacted directly, as and when required. • To reinforce the respect of staff members’ privacy, regarding issuing telephone numbers to families. Action Plan Three priorities emerged from our action plan • To publicise the service. • To explore the development of a privately paid for service. • To review the volunteer job descriptions and specifications, to create more scope and flexibility. Summary The families involved in the review have provided a valuable insight into the lives of carers and people being cared for. Their participation and honesty will enable the service to be developed, to address and meet the needs of these, and other, families supported. It is important that feedback will be given to those families who have taken part, and that outcomes will be reviewed in six months. For further information please contact: Sue McNamara, Carer Support Co-Ordinator, Prospect Housing Association Ltd, 184A High Street, Sutton, Surrey SM1 1NL Tel: 020 8661 0132 Fax: 020 8661 7458 email: sutton@prospectha.org.uk