Oxford
City 1 Service Review
Public Statement
The review
took place over a four week- period (25th January - 22nd February 1999).
The review team was led by Jan hill-Tout (external facilitator) and other
members were John Derham (Finance Director, O.L.D.T.) Nikki Gitsham, (Operations
and Development Director O.L.D.T.),Mary Jinks,(service user), Paula Hedges,
(Mary's supporter), Shirley Freestone, (Home support team manager), Cindy
Daniels,(Home support team manager), Ed Watkinson, (Home support team
leader) Bev Blackman, (Quality Network).
John Studt,
Karen and Caroline (John's supporters) and Jan Tattershaw (Home support
team leader) also participated. Members of the team visited eight people
spending time with each person and were involved in their daily lives.
They also spent time speaking to the staff who support the eight people.
The team
used a set of outcome measures being developed in the service development
and accreditation project as a framework to look at what life was like
for people who used the service.
What
was going well
- people
have access to a range of community based activities.
- people
are given the opportunity to exercise choice.
- people
are treated with respect.
- people
are listened to and their opinions are respected and acted upon.
- people
have access to community health and preventative health care is in place
for some individuals.
- people
feel safe and are well supported.
- some
people plan their own lives.
- some
people do voluntary work and find it productive.
- some
people like the people with whom they live.
- some
people have positive relationships with members of supporter's families.
Issues
that need to be addressed.
- some
people have little involvement regarding where they live and with whom
they live.
- some
people have no friends and some have no contact with their families.
- community
based activities especially in the evenings are very much staff dependent
- staff support needs to be more flexible.
- when
people want to be employed doing proper paid work the opportunity should
exist
- people
need increased mental health care and emotional support.
- staff
training should continue to be developed so that it gives people the
necessary skills to support each individual's varying needs.
- people
should be involved in recruiting their supporters.
- there
is a need to develop person centred accommodation to meet the exact
requirements of the individual.
- some
people have the need for advocates.
- all people
must have a good essential life style plan to ensure that everyone who
is part of that person's life knows how they wish to live it and be
supported.
For
further information please contact
Shirley Freestone
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