Our
services
The
Kingston YMCA Care Foundation provides small group residential care services
for people with learning disabilities
The
service review
The
review took place during September and October 1999
The
review looked at the services provided at Langdown and Rodney Houses
Eight
service users were visited.
The
review team members were:
Edith
Brenchley
Penny Haddaway
Chris Mahoney
Harry O'Sullivan
Thora Ray
Sally Reardon
Diane Spencer
Phil Taylor
Findings
We
found that many things were going well for the people that we visited:
1.
People are able to make choices and are helped to understand what is
involved
in making choices.
2.
There are high standards set for respectful practice and residents are
also expected to treat each other with respect.
3.
Residents have a wide range of activities.
4.
Where residents have the opportunity to be involved in the community positive
friendships are being made.
5.
People who can go out independently have opportunities to be part of the
local community.
6.
A few people have jobs and more are joining the Employability scheme to
develop the skills that they will need to get a job.
7.
People are fully involved in the review process.
8.
Family members attend reviews and staff work with them to help residents
maintain links and promote the residents' voice.
9.
Policies are in place to reduce harassment and abuse.
10.
People are having regular health checks
11.
Some people are self medicating
12.People
are encouraged to make healthy eating choices.
We
found important areas where the service needs to change:
1.
People need information and support so that the 'quality 'of their choices
and their range of options can improve.
2.
Communication and planning with the residents' day services needs to improve
3.
Some people have to go out in groups or cannot access everyday experiences
because staff are not available to support them. More innovative ways
of using staff resources need to be found which include ensuring that
things still happen when agency staff are employed to cover gaps in rotas.
4.
Some activities are not very 'adult' and should be reviewed.
5.
The majority of adult education classes and social clubs used by residents
are segregated
6.
The service needs to find more people to support residents who wish to
take part in integrated activities.
7.
Staff need to develop clarity about 'where we want to be' and share problem
solving strategies across the teams to achieve this.
8.
Staff need to understand how the Employability scheme works so that they
can support people taking part in it.
9.
People need to know that there are real jobs when they have developed
the skills through the Employability scheme.
10.
Health care information may not be user friendly
11.
Staff need to have information about how to keep people healthy, especially
in relation to gender issues.
For
more information, contact:
Thora
Ray
Kingston YMCA Care Foundation,
49, Victoria Road, Surbiton,
Surrey KT6 4NG
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