Better Outcomes for People with a Learning Disability

Quality Network Public Statements

Market Deeping

Our Services

Heritage Care is a not for profit organisation. It provides residential, supported living, day activities, respite and domiciliary/homecare for adults with a learning disability, mental health support needs and older people.

The Service Review
The review of three supported living homes took place during May 2001.
The three schemes are in the Market Deeping area near Peterborough. These services transferred to Heritage Care as part of a large NHS Trust restructuring in April 2000.

One scheme has 4 tenants and the other two have 6 tenants in each.
Five tenants were visited for the purpose of the review and the team completing the review consisted of:
A scheme manager
Personnel and Training
Audit assistant
Social Work assistant
Day Centre scheme manager
We receive support from our 'Quality Coach' John Northfield

What was going well.

• All the tenants are given choices about basic everyday living such as what to wear, menu planning etc.
• All the tenants are treated with respect and spoken to in a dignified manner. They are treated as individuals and assisted to reflect their personalities. Privacy for personal tasks was evident in all areas.
• Staff are very good at ensuring health care needs of tenants are regularly monitored.
• The tenants met are safe from harassment and abuse.
• Families are given the opportunity and encouraged to be involved as much as they and the tenant want them to be.
• Tenants are beginning to take part in important decisions with the implementation of person centred planning.
• Staff are enthusiastic and looking forward to change around their work area.
  

Areas where improvements are needed

• Opportunities for activities need to be maximised. Tenants need to know what is available within their community and how to access these.
• People need avenues for new friendships with non-paid carers.
• Staff need to develop a positive attitude towards risk assessment.
• Staff need to change attitudes towards work opportunities for tenants.
• Independent advocacy services need to be available to tenants.
• Tenants who do not use speech as a means of communication need to be offered alternative methods that will aid everyday decision making.
  

For further information please contact:
Lyndsay Markham (Project Development Officer)
Heritage Care
98 North Street
Bourne, Lincolnshire
PE10 9AJ
Tel/Fax: 01778 349207

Leicestershire

OUR SERVICES

Heritage Care is a‘not for profit’ organisation. It is registered under the Industrial and Provident Society, and was formed in 1993. We provide 24 hour quality residential support and care for people with learning disabilities, mental health needs and older people. This includes day activity services.

THE SERVICE REVIEW

The review of two registered care homes (covering 3 properties) in leicestershire took place in February and March 2003.
The services are in the villages of Sileby and Syston. These services transferred to Heritage Care in April 2002.

Four service users where visited for the purpose of the review.

The team consisted of:

A quality Leader
A social Worker
Support worker
Independent Advocate
Friend/carer

We received support from our quality coach John Northfield and trainee coach Helen Hewitt.

I would like to thank everyone who was involved with the review.

• All the service users are treated with respect and dignity.

• Service Users health care needs are regularily monitored and staff ensure that identified issues are dealt with.

• All Service users within the homes where found to be safe from harrasment and abuse.

• Families are given the opportunity and support to be involved as much as they want to be.

Areas where improvements are needed.

• Independent advococay needs to be accessed for Service Users so that individual needs and wants can be expressed.

• Opportunities for activities need to be maximised. Staff need to look around the home more for tasks that service Users can be involved in, to assist with the running of their own home.

• Person centred Planning needs strengthening and implementing in some areas, with more detailed care planning.

• People need to be assisted to find alternative communication methods to ensure that Choice versus limited communication is not a barrier and can still be succesfully achieved no matter how small.

For further information please contact
Lyndsay Markham (project development officer)
Heritage Care
98 North Street,
Bourne,
Lincolnshire.
PE10 9AJ
Tele/fax 01778 349207

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