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Our services
Care Solutions in Surrey currently provides a community based residential
service to 21 people who have a learning disability. We have six homes
ranging in size from six to three bedroom accommodation. All of the people
who use our services are adult, and all have moderate to severe learning
disabilities. Some have additional physical and or sensory needs, and
or behaviour that challenges.
The service review
The review took place during October and November 1998. It looked at services
being provided to 21 people living in six residential homes in the Guildford
and surrounding area. Members of the review team spent time with six people
living in these homes.
The review team included,
Support Workers and Managers from within the service, a Community Nurse
and an Assistant Commissioning Manager from Social Services. We received
support throughout the review from our 'quality coach', John Northfield.
Our thanks
goes to all who supported us in the review.
What was going
well
- Staff advocate
strongly for people to ensure their health needs are met.
- People are encouraged
and supported to experience meaningful activities.
- Staff encourage
people to make choices.
- The service has
systems in place to keep people safe from harassment and abuse
What we need to
improve
- People, those
in particular who do not use speech to communicate need to be offered
alternative methods that will assist them to make ordinary everyday
choices and larger decisions.
- Some people are
experiencing limited day to day opportunities. The service needs to
do more to ensure opportunities are increased.
- Some people need
greater involvement with their local community and the people within
it.
- People need to
have the opportunity to access employment.
Summary
The Quality Network service review has given us the opportunity to
examine our service and identify shortfalls in a positive way. It has
been a worthwhile experience, which is expected to improve quality of
service. We intend to repeat the review in a year's time.
Further Information
For further information please contact.
Michelle Williams, Regional Manager, Care Solutions Ltd.,
1 Stoneyard House, St Johns Street, Farncombe,
Godaiming, Surrey. GU7 3EH
Telephone. (01483) 419809 Fax. (01483) 427577.
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